As part of our commitment to ensuring the safety and efficiency of our facilities, we have identified the need for essential maintenance work on our electrical systems. These works are crucial to maintaining the integrity and reliability of the electricity supply to your properties.
Maintenance Details:
- Date: April 4th – April 11th, 2024
- Time: Between 9:00 AM and 3:00 PM
You may experience a temporary loss of electricity supply during these dates and times. We thank you for your patience and co-operation.
We want to ensure we have your details up-to-date so we can contact you when we are ready to install an EEMonitor at your property.
If you are an Enviroenergy customer, please call us on 0115 9556677, or email us at customersupport@nottinghamcity.gov.uk, quoting your full name, address and mobile number. We can then ensure the contact information we hold for you is updated accordingly.
Thank you.
We would like to inform you that the district heating annual shutdown will soon be taking place. As usual these annual works are scheduled during the Summer months to minimise inconvenience to our customers. These essential planned maintenance works will temporarily interrupt your heating and hot water supply.
Please see below for answers to the FAQs around the annual shutdown.
Q1: Why is the hot water and heat being shut down?
A1: Enviroenergy has a planned annual programme of repairs to undertake essential maintenance across the network and heat station on London Road. These works are necessary to make sure that the system continues to operate effectively to provide a safe and secure supply of heat and hot water to our domestic and commercial customers.
Q2: When will the system close down?
A2: Our customer’s hot water and heating services will be affected as follows:
- You will notice a gradual reduction in the temperature of your hot water and heating service from 6:00pm on Monday 03 July 2023.
- The full shutdown will be in operation by early morning of Tuesday 04 July 2023, and you will have no hot water or heating service from this time.
- The system will be reconnected at 7:00pm on Thursday 06 July 2023.
- We aim to re-establish full service with normal operating temperatures from approximately 11:00pm on Thursday 06 July 2023.
Q3: Who will be affected?
A3: Around 4,900 domestic customers and 120 commercial businesses.
Q4: Will cold water or electricity be affected?
A4: No, there will not be any disruption to cold water or electricity supply.
Q5: What if it is cold during this period?
A5: Previous experience suggests that at this time of year the weather should not make homes and business premises particularly cold. Enviroenergy will be closely monitoring temperatures during the closedown period.
Q6: How is the close down being communicated to residents?
A6: A communications plan has been put in place to keep customers informed. This includes letters to all customers, correspondence with all social housing partners and a planned marketing campaign using online and social media, with posters also being placed in key local locations. Housing organisations, Ward Councillors and community groups have also been briefed with details of the planned works.
Q7: Do I have to do anything in my home?
A7: No, the process will not need you to do anything.
Q8: If I have any concerns, who shall I call?
A8: There will be information on the Enviroenergy web site (www.enviroenergy.co.uk) or you can call 0115 9556677.
If you have an emergency you wish to report, we have an out of hours service ready to help on 0115 9556677.
Please only report emergencies if any of the below apply to you and your household:
- No Heating or Hot Water
- A leak to the outside of your property
- Are a commercial customer who is experiencing a leak
- If you are vulnerable
- If you have a disability
- If you have children in the property under the age of 5
Contact Number: 0115 955 6677
Monday to Friday: 5:00 PM to 9:00 AM (Normal Office Hours: 9:00 AM to 5:00 PM)
Saturday to Sunday: 24 Hours
We would like to inform our Enviroenergy customers that the point of sale unit at Victoria Centre is permanently unavailable. The closest alternative top-up location is the Londis on Mansfield Road. The full address for this is Londis Continental, 117 Mansfield Road, NG1 3FQ.
We apologise for any inconvenience caused and we thank you for your patience.
We have an important update for all Enviroenergy Customers. Please click the link below to read more information regarding our tariff, services and additional support available:
If you have any further queries regarding this information, please do not hesitate to get in touch. You may reach our Customer Services team telephone on 0115 9556677, Monday-Friday, 9am-5pm. Alternatively, you may email us at customersupport@nottinghamcity.gov.uk
Thank you.