District Heating Network Shutdown July 2024

Essential planned maintenance work will soon take place on the Nottingham District Heating Network which will temporarily interrupt the heating and hot water supply to our customers.


Our Nottingham customer’s hot water and heating services will be affected as follows over this period.


  • Gradual reduction in the temperature of your hot water and heating service from 12:00 on Tuesday afternoon 02 July 2024.
  • The full shutdown will be in operation by 12:30 Tuesday afternoon 02 July 2024 and you will have no hot water or heating services from this time.
  • The system will be reconnected at 08:00 on Thursday morning 04 July 2024.
  • We aim to re-establish full service with normal operating temperatures from approximately 13:00 on Thursday 04 July 2024.


Please note that this will NOT affect customers’ cold water or electricity supplies.


Enviroenergy apologise for the inconvenience that this may cause. The work is essential to ensure that our customers continue to receive a reliable and consistent supply of heating and hot water, the length of the disruption will be kept to an absolute minimum.


Updated Contact Information - Ensuring your Details are Up-to-Date

We want to ensure we have your details up-to-date so we can contact you when we are ready to install an EEMonitor at your property.

If you are an Enviroenergy customer, please call us on 0115 9556677, or email us at customersupport@nottinghamcity.gov.uk, quoting your full name, address and mobile number. We can then ensure the contact information we hold for you is updated accordingly.

Thank you.

Emergency Out of Hours Contact Information

If you have an emergency you wish to report, we have an out of hours service ready to help on 0115 9556677.

Please only report emergencies if any of the below apply to you and your household:

  • No Heating or Hot Water
  • A leak to the outside of your property
  • Are a commercial customer who is experiencing a leak
  • If you are vulnerable
  • If you have a disability
  • If you have children in the property under the age of 5

Contact Number: 0115 955 6677

Monday to Friday: 5:00 PM to 9:00 AM (Normal Office Hours: 9:00 AM to 5:00 PM)

Saturday to Sunday: 24 Hours


Point of Sale Units Update


We would like to inform our Enviroenergy customers that the point of sale unit at Victoria Centre is permanently unavailable. The closest alternative top-up location is the Londis on Mansfield Road. The full address for this is Londis Continental, 117 Mansfield Road, NG1 3FQ.


We apologise for any inconvenience caused and we thank you for your patience.


Autumn 2022 Update for All Enviroenergy Customers

We have an important update for all Enviroenergy Customers. Please click the link below to read more information regarding our tariff, services and additional support available:

Autumn 2022 Newsletter

If you have any further queries regarding this information, please do not hesitate to get in touch. You may reach our Customer Services team telephone on 0115 9556677, Monday-Friday, 9am-5pm. Alternatively, you may email us at customersupport@nottinghamcity.gov.uk

Thank you.