Shutdown 2018 is now complete
The Shutdown programme for 2018 is now complete and all customers should now have full service with normal operating temperatures.
Thank you very much to all our customers for your patience and cooperation over this period.
If anyone is experiencing any problems with their heating or hot water please contact the call centre on 0115 9556677.
An annual shutdown is required so that essential maintenance work can be carried out to ensure that our customers continue to receive a reliable and consistent supply of heating and hot water throughout the year, once again thank you to all customers for your patience.